Volume 4, Issue 2, June 2019, Page: 44-52
The Process Architecture of the Insurance Business
Lech Gąsiorkiewicz, Faculty of Management, Warsaw University of Technology, Warsaw, Poland
Received: May 14, 2019;       Accepted: Jun. 15, 2019;       Published: Jun. 26, 2019
DOI: 10.11648/j.jbed.20190402.12      View  263      Downloads  69
The insurance business has for years constituted both a foundation and an important component of economic activity. Its significance in the conditions of the increasingly complicated and dynamically changing circumstances of economic behavior is steadily growing, generating new problems and setting up new challenges. One of these challenges is to meet the growing requirements and expectations of customers. This requires the efficient management of insurance companies, which in turn means the necessity of reaching for modern management ideas, primarily as related to the concept of process management and the tools related to it. In practice, you can meet two concepts, process management and management of processes. Process management is a broader term consistent with the concept of a process approach, because management of processes refers to selected processes and takes place also in organizations based on a functional approach. Process management is management in accordance with process orientation and process approach. The starting point for the implementation of process management as well as management of process is the identification of processes, a description of their structure and mutual relations. The article presents the concept of the process architecture of insurance activity (distinguishing management processes, basic processes and auxiliary processes), description of basic processes structure by management levels (strategic and operational) and presentations of relations between basic processes and other processes carried out in insurance companies.
Process, Management of Processes, Process Management, Process Architecture of Insurance Activity, Process Structure, Relationships Between Processes
To cite this article
Lech Gąsiorkiewicz, The Process Architecture of the Insurance Business, Journal of Business and Economic Development. Vol. 4, No. 2, 2019, pp. 44-52. doi: 10.11648/j.jbed.20190402.12
Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Trocki M. (2014), Project organization. PWE, Warsaw.
Kruk M. (2018), Cost management in insurance companies from a procedural point of view. Faculty of Management, Warsaw University of Technology.
Hallerbach A., Bauer T., Reichert M. (2008), Managing process variants in the proces life cycle. Proceedings of the Tenth International Conference on Enterprise Information Systems (ICEIS), Barcelona, T. 2.
Dumas M., La Rosa M., Mendling J., Reijers H. (2013), Fundamentals of Business Process Management. Springer, Berlin.
Verma N. (2009), Business Process Management: Profiting from Process. Global India, New Delhi.
Houy C., Fettke P., Loos P. (2010), Empirical research in Business Process Mmanagement. Analysis of an emerging field of research. Business Process Management Journal Vol. 16, No. 4.
Rummler G. A., Brache A. P. (2000), Raising the effectiveness of an organization. PWE, Warsaw.
Gąsiorkiewicz L. (2014), The decomposition process of insurance operations. Foundations of Management, Vol. 6, No. 1.
Burlton R. (2019), Essentials of Business Architecture: The Business Architecture Concept Model: Strategic Context Phase. https://www.bptrends.com/essentials-of-business-architecture-the-business-architecture-concept-model-strategic-context-phase/.
Fleaca E., Fleaca B. (2016), The Business Process Management Map. An Effective Means for Mmanaging the Enterprise Value Chain. Procedia Technology. No. 22.
Browse journals by subject